Payment & Shipping

Payment Information

Currency

All items displayed are priced in Dollars (USD).  GB Pounds, Australia Dollars, Canadian Dollars and Euro are allowed when check out.

Taxes

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped and you will not be subject to any duties upon delivery.

Payment Method

We accept payment via Paypal. All Visa, MasterCard and other credit cards, including American Express can be used at checkout via Paypal.

Secure payment

Indoorsgrowing uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

Shipping Information

Safety & Fast

Indoorsgrowing can ship worldwide since we have own factories and warehouses in many countries, we can ship your parcel locally, the shipping will be faster and safer.

Customs Fees

You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.

Shipping Time & Track Order

The order will be shipped within 24 hours after purchase, you will receive a tracking number via email once the order is sent out, then  you will be able to track the order status.

Returns Policy

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 90 Return Policy.

Return Eligibility

To return a purchase, your items must meet the following conditions :

Be returned within 30 days of your delivery date

Be in its original and unopened box.

No return, refund or exchange on special orders.

Return Service Procedure:

Please submit a support ticket or contact us by live chat.  (Please contact us the details that if you would like an exchange or a refund)

Then please follow the instructions that are provided by our customer service team.

The exchange will be processed within 3 business days of receipt for your items, you will receive an email notification once your return is processed.

The refund will be processed within 3 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Please note: Indoorsgrowing is not responsible for return postage fees, and replacement fees